Client Feedback

Dear Richi,

I would like to thank you and your staff for arranging yet another memorable Shivarathri trip.

A special thanks to you & your wife for assisting my parents personally and ensuring that even with their poor health that they also had an enjoyable trip.

Your tour guides were very professional, and were really helpful.

Every year we come back with more… memories, friends, and family!

We will most definitely be joining your team again in 2019.

Kind regards,

Nivashni Ramiah

Good day Ashna,

Trust you're well.

Just wanted to say thank you for all your assistance with booking our trip - it was hassle-free (even with my passport surname change), and we all thoroughly enjoyed ourselves.

Will definitely come back to you for future trips.

Kind regards,

Ravina Maharaj

Thanks so much Kumeshni. I really appreciate your quick responses and excellent customer services which is always consistent. 


Enjoy your weekend. 





I'm writing a letter that i Dont actually write too often

I'm writing to say how amazing one of your travel agents are

After so many annoying and "not listening to me" travel agents i finally met monique at Musgrave. 

She gave me a quote the matches my needs to the t!

She's amazing 

Please note she's one in a million

Double and triple thumbs and toes up to her

Aamena Dassu 

Good morning Monique 

 Thank you for the prompt quotation. To receive a quotation within 3 hours of the request does show outstanding customer service! 



Good afternoon Saarah

Our trip to Thailand was wonderful.
Thank you very much for making excellent arrangements for flights, transfers and accommodation.
We had no hassles and are going to book our next holiday with you.

Many thanks



Good day Richi/Anna

I hope you are well. Hope you guys had a well-rested few days after the trip, you needed a break after all the effort you and Anna put into making everyone feel in place .

Anyway, I just want to take this opportunity to thank you and Anna for the outstanding work you guys have put into making our trip for Maha Shivratri 2018 one of the best. It was mine and my mums 1st tour to Mauritius and I must say it was one of the best experience so far. I think having the Comfort of knowing we are in good hands made the trip so much more better. The thing that made me so happy is that my mum and aunty is old, and the service from you and the one stop crew made their visit  a pleasant one .I’m proud to say that we will be joining you again next year and with the high recommendation we have been giving you since we have got back, seems like we have about another 10 people that will be joining us on the trip.

All I want to say is well done and keep up the good work. Your service of excellence is something ONE STOP should be proud of and to have you on their team. Will be contacting you soon J

Best Regards

Shane Iyappen

 Dear Ashna

Many thanks for your efficient service on planning our itinerary and booking tours for our recent Egypt holiday. We had an awesome holiday with our tours efficiently and professionally taken care of by Mr Hesham Imbrahim. He and his team of friendly and caring tour operators accommodated our every need and checked on us when under their care at the respective destinations. I would highly recommend them to future clients. We also had an awesome stay on the Amarco I. Excellent standards in terms of neatness and hygiene, comfort and food. Staff were friendly and accommodating and went the extra mile to provide great service. Would highly recommend this boat. 

Once again our deepest gratitude for a memorable holiday, Keep up the good work. 

Indra Sewgoolam and family

 Nisha M

Thank you

Nisha is a great consultant and I have referred a lot of people to her. She is patient and efficient and I like dealing with her, which is why one stop is always my travel agent of choice.

From: Shash Singh


On the 4th January 2018 I was transferred to Trenitia to book 3 tickets to India, she did get back to me pronto and gave me a very good deal and was friendly but firm that I should book now or lose your seat.

On the 5th January 2018 as I was about to pay, a drama ensued telephonically between my brother and myself as we both work for the same company and unbeknown to either of us were travelling at the same time to India. I was under heavy pressure and it was your mosque time. In all her calmness and professionalism Trenitia asked me to use the hour and 15minutes to sort out the dispute and if it works to come back and pay for the tickets. Yes it did work out amicably for both of us .

I wish to place on record the “PAR EXCELLENCE SERVICE” I received from Trenitia, her good nature, impeccable manners, wonderful aura, marvellous energy, great work ethics and it was a beautiful experience doing my travels with her.

I also had some issues doing my online visa – she took care of that and asked me to do it with one stop, hassle free.

I would recommend Trenitia to all in my circle and wish her all the blessings of life, from a satisfied customer.

Many thanks 

Roger Harishun.


I actually didn’t know that this company even had a branch in Pietermaritzburg, until I got the specials @ a Fair in Pmb. Travelled to India and had the trip of a lifetime This company’s services from beginning to end is excellent. Will also like to compliment Naseera Motala from Pietermaritzburg branch she was an excellent consultant very well spoken and informative. Keep up the good work

Amina Khan

 Well done to our India Groups Team !!!

I just wanted to thank you for the amazing tour guide that you were for us on our August trip. I do apologise for taking so long to write however life has been hectic. I really want to give my honest feedback.

The bus driver and his helper were absolutely amazing. Friendly and kind and at all times!!!! Very well-mannered and always helpful

Then we come to the main man –Manoj

Wonderful service Manoj. You are excellent at what you do. You client orientation is exceptional and the manner in which you handle all the clients queries in such a calm manner is commendable. You are professional, courteous and passionate about what you do. The company, One Stop/Orange, is very blessed to have you as part of their team. If you were art of my team I would certainly hold on to you and not part with you. Your knowledge, skills and positive attitude is an example to all the others. I would have preferred to have only you. Best of all you always have a smile on your face!!!!!!!

Congratulations on providing an excellent service

Take care and please ensure that your senior managers get a copy of this communique

Warm Regards


Hi Kumeshni

Thank you!  We had an awesome time and all the arrangements were perfectly organized from the tours to the pick-up and transfers.

We really enjoyed our holiday.  The hotel was great and the staff were friendly and helpful.  The food was amazing and we enjoyed a lot of Thai food.

We loved the hotel location and walked to the main shopping markets daily, shopping was fantastic.  The Fantasea Show w

It was a great experience and I really appreciate your patience and expertise in advising us and making all the arrangements for us.

Much appreciated, until our next holiday with ‘OneStop Tours’!

Regards, Nalenie.


Dearest Richi & Jillon,

WOW! What can we say except that how THANKFULL we were to have such professional and experienced staff assisting us every step of the way with our bookings, transfers, accommodation and tours.

Richi - thank you for your efforts, professionalism and detailed explanations of assisting us with our booking both via email and telephonically.  Every email you sent was followed by a telephone call making us aware of the emails you sent and going through it together with us on the phone, ensuring we understood the booking, terms, conditions, etc..  This was my husbands first experience of an overseas trip and he was nervous about flying, you made us both feel secure and in safe hands.  Your explanations were spot on and very helpful. Thank you for arranging a surprise cake for my husbands birthday, the hotel staff went out of their way to make his day all that more special.

Jillon - What an awesome tour guide you are.  From the time we landed in Mauritius and were met and welcomed at the one stop counter and taken to our tour bus for our drive to the hotel.   You made us all feel very welcome.  We were privileged to have you as our tour guide, you explained the tours we were going on and gave details of when we were expected to meet at reception to be picked up for the individual tours.  The tours were explained in detail with the stop offs and any additional costs that were involved.  You made prior arrangements with all the designated operators for our tours and there were no long queues that we had to wait in to get attended to.  You made us feel like VIP travellers.  We enjoyed your sense of humour and everyone on the tour bus was in a cheerful mood from the time we arrived to the time we left. 

I must congratulate you on your exceptional driving skills, your mannerism, professionalism and going out of your way to assist us with our queries on our free days. We will definitely recommend ONE STOP to everyone.  We found no fault with our bookings, flights, accommodation and tours.We will stay in contact with you "MY FRIEND" it was great meeting you, we will be visiting again soooon.

Thank you 
Wayne & Pauline Locke

Richi richi 2


Dear Sunhera

We had an awesome vacation in the U.S. 

Thank you for your excellent organization and expertise. Your detail  knowledge of pre booked tours such as hop on hop off was a huge advantage, we saw so much more of New York, Los Angeles and San Francisco. 

Shopping at Woodbury was fantastic. Thank you for telling us about this centre. We got some top brands at bargain prices.

One of your best suggestion was that of hiring a car in Los Angeles. Transport became a breeze and very effective for easy and quick sightseeing. It also made life very easy because our resort was some distance away from the city of Los Angeles. The drive of 570 km from Los Angeles to San Francisco was incredible, again your idea, that was great, the views were great , we wouldn't have thought of driving in North America, a truly memorable experience.

You were very attentive during our discussions and patiently answered our questions, hence you tailored our vacation according to our needs.

The studio tours were incredible, just what Hollywood fans want. Thank you for prebooking, saved us lots of time and the anxiety of worrying about carrying lots of dollars.

Shirley, Avrishka and I are very grateful to you Sunhera and Onestop Travel and Tours for making our American tour a very successful and worthwhile one. Looking forward to doing more trips via you and Onestop.

You are an asset to the travel industry I am sure you are going to make thousands of happy travelers in future.

Kind Regards,
Ramnarayan Family

Sunerah US 4 Sunerah US 3


 Hi Nisha,

Just got back from the trip J I had such an amazing time! Enjoyed every second! The flights and accommodation were perfect…especially the upgrade in Bangkok!Thanks so much for all your help and accommodating me regarding the change of plans.  I am definitely recommending you to all my friends and familyJ

Merissa Deonarain

Merissa Deonarain01 Merissa Deonarain 03 Merissa Deonarain 02


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