One Stop Travel And Tours

Client Feedback

 

 

Hi

 

I just want to say a very big thank you for putting together this amazing holiday together for my parents.  I appreciate all the trouble you went through to secure me good price deals as compared to other travel agents.

 

I know I was sometimes like a nag with the chopping and changing of  stuff with regards to the itinerary but you still where very patient and gave me excellent service.  I must admit your customer relationship skills is first class.  You always returned my calls  and responded to my emails promptly.

 

As a young gentleman I wish you well with your career and may you grow to great heights. 

 

With your drive and passion I’m very confident you will own your own tour operating company one day.

 

Remember nothing is impossible if you believe, have faith, and stay focused on the goal.

 

Take care

 

God Bless

Theresa Padayachee

Manager: Environmental Health ( South 7 )


Good day

I will like to place on record the exceptional service that I received from one of your agents. Her name is Lakshna Dawaking. 

My wife and I had a trip planned to Mauritius on business departing on 13 June 2018 and returning 18 June 2018. We departed king shaka airport but due to some technical difficulties with our aircraft we were grounded 20 minutes into our flight. 

As soon as we were knew that we were not going to be able to fly I contacted Lakshna. There was chaos at the airport as there were no Air Mauritius reps there and SAA was trying to assist in organising accommodation for the night. This was now close to the end of business hours. 

While this was carrying on Lakshna promptly managed to organize us flights with British Airways to Cape Town and a connecting flight to Mauritius. What was amazing about this is that another person on the flight also traveling through one stop was told that things were sorted for him but when it came to crunch 1 member of their party was told they need to pay an additional R1000 and be out on a Mango flight. Emotions and frustration was high for that family. We were assured by our agent Lakshna that she will do everything in her power to assist us  

She also arranged with regional manager of Air Mauritius Issabel, to have my return flight on Monday moved to Tuesday 19 June 2018 as Lakshna knew that I was doing business and needed 5days in Mauritius. 

In no time all was sorted and new tickets were issued to us. This was all done before she left work that day. 

I would like to take this opportunity to thank her for her prompt and urgent attention to the problem we had. In all that was going on she remained calm and collected and this made us feel assured that there was a solution  to our dilemma. 

Kind regards
Seiresh Ramith


Dear Sunhera

I would like to thank you for planning an unforgettable trip to the U.S and Canada, from the first meeting at your office, to facilitating our cruise and then extending our holiday abroad to over a month.

Your brilliant suggestion of hiring a car in San Francisco and driving to Los Angeles and then onwards to Las Vegas was a real highlight and made us enjoy the famous “American Road trip” to the fullest.

Your informed knowledge of hotels and their location truly benefitted our experience; particularly in Los Angeles where the hotel doors opened up onto the Hollywood Walk of Fame.

The patience you had while scheduling our flights were commendable as you made sure that they were completed on time and you ensured that our flights were planned and booked to maximize time so that there was no wasted time waiting for transfers.

I would like to thank you for always being available to help us at any given time during our trip regardless of the time difference and for making it easy for us to contact you if we had any hassles.

Your suggestion of spending my mum’s birthday in New York was a remarkable idea as we had a great time and it surely was memorable. The pre- booking of the hop- on, hop- off passes as well as pre- booking our luggage saved us a lot of time on the trip, which allowed us to have a relaxed and stress free holiday.

Thank you for making the trip to the Grand Canyon and Niagra Falls happen and for making sure that my mum had a pleasurable and an unforgettable experience.

Your suggestions with regards to all the shopping stops along the way were fantastic and the experience of visiting various malls around the U.S was surely one to remember.

Anusha, Suveda and I are very pleased and thankful to you Sunehra and OneStop Travel for making our trip to the U.S, Canada and the cruise happen and ensuring that it was a worthwhile extraordinary experience. I will certainly be looking forward to planning more trips via you and OneStop Travels.

Kind Regards

Sahil, Anusha and Suveda

 


Dear Lakshna

Just wanted to say a sincere thank you for all that you did for our trip to Dubai and Phuket.

I wanted to thank you very much for planning the holiday for my daughter and I. It was amazing and exceeded our expectations! We can't thank you enough for putting the itinerary together, it could not have been any better. The flights, the transfers, the accommodations and the tour was perfect. 

We had an absolutely amazing holiday and enjoyed every minute of the trip.

We will certainly contact you when planning our next holiday. I have also recommended to my family and friends.

Thanks you and God Bless.

Kind Regards

Vani


Dear Monique

Thank you very much for the efficient and courteous manner in which you handled our recent vacation booking to Mauritius.

Your  recommendations and suggestions were invaluable and highly appreciated.

We will not hesitate to recommend you to family and friends and most definitely book our next getaway with you.

If you are the calibre of staff that your organisation has, then your establishment will grow leaps and bounds as you are no doubt an asset to the

business.Once again thanks for the great service

Best Regards

Nirasha & Neshaal Ramjith


Good Morning Rishita

 

Trust you well.I know this email is a bit delayed, but I just wanted to send a little thank you note for all your assistance with the Golden Triangle trip.

 We had an awesome time, lots of great memories were made.The hotels were lovely, transport was fair and always on time. Thank you to ONE STOP and yourself for always responding to my mails and trying your best to accommodate my requests  ????

 India is now complete, my next destination is Thailand, Phuket, so keep me in the loop of any specials you have!

 

Kind Regards
Bash


Hi Kaustuba,

 I want to place on record, that my husband and I were extremely impressed with your efficient service and assistance that we received when we booked our holiday to India and Suncity.You are most resourceful and helpful, thank you so much.

 Regards,

 Prashina Mohangi

 

 


Good day Candice, 

I am fine thanks, hope all is well with you. My holiday to Russia was an enjoyable experience. The airline that you booked provided a comfortable and efficient service. My hotel stay in both Moscow and Saint Petersburg was one of the highlights of my trip. I am very fussy with regards to hotel bathrooms, so I was very impressed with the hotels that you booked for me. The rooms were clean and 4 star worthy.

Overall, I was very satisfied with the personal service and advice that you had provided. I will definitely be booking my next holiday with you.

Kind Regards

Kamisha Hemraj


Hi Saarah

I would like to thank you for your efforts and assistance with our flight bookings, visa's and queries. Service with Onestop Travel this time around was efficient and timeous with any queries we had.

We really appreciate it when a consultant is informative and helpful which is what you have been trough our entire booking process as traveling can be so stressful at times.Please keep up the good work Saarah.

Kind Regards

Reesha Bissesar


Hi Kaustuba 

I just want to thank you for the wonderful package that you put together for me, my wife enjoyed the surprise. I will definitely be in touch for our next trip and I will also be recommending your company to family and friends. Once again thank you it was a trip to remember. 

Kind Regards 
Rowan 


Hi

I just want to say a very big thank you for putting together this amazing holiday together for my parents.  I appreciate all the trouble you went through to secure me good price deals as compared to other travel agents.

I know I was sometimes like a nag with the chopping and changing of  stuff with regards to the itinerary but you still where very patient and gave me excellent service.  I must admit your customer relationship skills is first class.  You always returned my calls  and responded to my emails promptly.

As a young gentleman I wish you well with your career and may you grow to great heights. With your drive and passion I’m very confident you will own your own tour operating company one day.Remember nothing is impossible if you believe, have faith, and stay focused on the goal.

Take care,God Bless

Theresa Padayachee


Salaams

Alhamdulillah my trip was excellent with no major setbacks.

All airline bookings were precise and accurate . Transport arrangements tops with the car waiting at Medina airport .Hotels were state of the art and within close proximity of both the Harams.

The only setback was with Anjum  hotel where they did not want to give us a higher floor with a better view but alhamdulillah we are guests of ALLAH and enjoyed every minute.This was my 7 th trip and the first with one stop and I will without hesitation recommend One stop to all my family and friends .

The trip was tailor made to perfection .Jazakallah to you Muhammad Moolla for excellent service provided.

Shukran 

Mohammed Dawood


Ashika I want to thank you once again ,

We had such an awesome, memorable  time with  the small group and even in  the budget hotels we had such great hospitality .
Friendly staff .

 Sarah Govender 


This is just to bring to your attention, that we would like to THANK ONE-STOP, and our consultant TRENITIA PILLAY especially for the excellent customer service she has provided.

Our first trip abroad was truly an amazing experience and would definitely recommend ONE-STOP to our friends and family.Our consultant TRENITIA was indeed patient and helpful with all our questions and we were made to feel safe and secure in our journey.

Kind regards
Mrs S Nundkumar & Mr N Nundkumar


This is an appreciation post for Zama Shange from the (Dbn Central branch) the travel consultant that assisted me with my booking to India.
Zama is very efficient and hands on with her job. I had several questions about the tour until departure which was responded to timeously. The tour was memorable, not forgetting the awesome group of people that we befriended for those two weeks.
Keep up the good work Zama Shange.


Nerisha Bhowan


Hi Seema

On behalf of my wife and I , I just wanted to thank you and One Stop for a wonderful trip to India and Mauritius .

We took your advice about having an open mind and having now experienced the country first hand , we understood the reasoning behind your advice. We also now have a profound sense of appreciation of what we have in our country .

 We thoroughly enjoyed the holiday and can’t wait for the next one.

 I just wanted  to also state the itinery was adequate although a bit tiring due to the internal travel . It was an experience that was enjoyable especially the hospitality of the people we met. All the members of the One Stop teams we met  were most accomodating to our needs at all times and made us feel very welcome at all the places we visited .

The accommodation was good at all the cities visited with the exception of “Metro Heights “ in Delhi. Generally I think that they can improve a bit on the housekeeping and dining areas . They are below the standard that was experienced at other 3 star hotels.  The location of the Hotel was good though.

 We planning our next trip to  South India and would appreciate some info on any packages that you may be putting together in future , say early next year in the off season.Overall we had an excellent holiday .

Regards

Pravesh Boodhoo


Salaams

Great company Great deals and Great agent's . I had a chat with Mr Bilaal Ballim .
I must say I'm highly impressed with your company I haven't come across such passionate agent's before .
Will definitely only use your company again . Many thanks

Ismaeel Motala


Asaalamu amikum

 

Attention Bilall and Muhammad

I would like to thank you for a very well organised trip to Medina, Makkah and Jerusalem.

Taleen tours was very good in receiving us at the airport and the Drop off point to go to Jerusalem.

The Holy Land Hotel room and service  was good. Breakfast was also good.

The only problem was our taxi from the Border to Jerusalem. Mr Habib refunded my husband, Farouk the 100 dollars which we paid to go to Jerusalem.

 The hotel in Amman was upgraded when we returned for our short stay. Dinner was a buffet style and it was excellent.

The taxi drivers are courteous and very willing to help.

 Once again I would like to thank the two of you for making our trip a successful one.

 

Shukran


Asalaamu alaikum 

 

I would like to take this opportunity to thank your agent Muhammed for his excellent service in assisting with planning an Umrah trip for my family and I. I contacted One Stop Tours via email and had Muhammed not called me after receiving my email, it is unlikely I would have pursued this trip. He has provided us with sound advice and tips and has tried his best to get us the best price possible. 

 

I would recommend him to family and friends.

 

Regards

Dr Saajida Mahomed


Hi Maggie.

Thank you for managing to slot us in at the last minute. We had quite an unforgettable experience from the very outset. Initially we weren't allocated name tag lanyards nor were our names on the initial list for the Orange representatives that fetched us from the airport. 

But from there on out our expectations were far exceeded. Manoj Kumar from the Orange group was most accommodating & patient & ensured that everyone's needs were catered for even though there was such a large number of us. 

He even helped out by assisting me in getting a cake to celebrate my husband's 50th birthday despite us arriving after 22h00 at the hotel in Chennai.In spite of the extreme heat & me being doubtful of opting for the 3 star hotels, I can definitely say that if I travel again I'd rather go 3 star as we met many fellow South Africans who added to the wonderful memories that we created. 

And I have to agree with you that Anaari Hotel in Mauritius is beyond compare. The meals are absolutely delicious & the setting is amazing. What an incredible way to end our 1st overseas trip!!!!

Thanks again for putting up with our constant queries. 

 

Kind regards.

Kribs & Logan Moodley 


Hi Richi 

Thanks.The trip was enjoyable and we'll planned.Keep up the good work.Will recommend  you guys to others.
Please convey my regards and best wishes to Viraj and gang.

Kind Regards 

Mudassar Loot 


 Hi! Mbuso


How are u keeping? I am well, I really enjoyed the holidays in India. The flight was good, the meals excellent. Rwanda airways did a good job. Although the journey is  a bit tiring and the waiting at the airport boring. It’s well worth your money, the low cost airline compared to Emirates. I would certainly recommend this route and airline. Very hospitable staff and caring. Please let me know if u have the special in June or July same 6 months same route. Regards
 Mr. Govender
thank u once again for recommending.


 Good afternoon Monique.. 

Hope you are well.

So looking forward to our holiday in Madagascar , we depart on 13.5.2018 – and just wanted to thank you for organizing our trip for us.  Was very easy working through , very professional and hassle free.   Can’t wait to enjoy the hotel and all extra activities as per the itinerary.

Kind regards

Fredie Becker


Dearest Richi & Jillon,

WOW! What can we say except that how THANKFULL we were to have such professional and experienced staff assisting us every step of the way with our bookings, transfers, accommodation and tours.

Richi - thank you for your efforts, professionalism and detailed explanations of assisting us with our booking both via email and telephonically.  Every email you sent was followed by a telephone call making us aware of the emails you sent and going through it together with us on the phone, ensuring we understood the booking, terms, conditions, etc..  This was my husbands first experience of an overseas trip and he was nervous about flying, you made us both feel secure and in safe hands.  Your explanations were spot on and very helpful. Thank you for arranging a surprise cake for my husbands birthday, the hotel staff went out of their way to make his day all that more special.

Jillon - What an awesome tour guide you are.  From the time we landed in Mauritius and were met and welcomed at the one stop counter and taken to our tour bus for our drive to the hotel.   You made us all feel very welcome.  We were privileged to have you as our tour guide, you explained the tours we were going on and gave details of when we were expected to meet at reception to be picked up for the individual tours.  The tours were explained in detail with the stop offs and any additional costs that were involved.  You made prior arrangements with all the designated operators for our tours and there were no long queues that we had to wait in to get attended to.  You made us feel like VIP travellers.  We enjoyed your sense of humour and everyone on the tour bus was in a cheerful mood from the time we arrived to the time we left. 

I must congratulate you on your exceptional driving skills, your mannerism, professionalism and going out of your way to assist us with our queries on our free days. We will definitely recommend ONE STOP to everyone.  We found no fault with our bookings, flights, accommodation and tours.We will stay in contact with you "MY FRIEND" it was great meeting you, we will be visiting again soooon.


Thank you 
Wayne & Pauline Locke

Richi richi 2

 

Dear Sunhera

We had an awesome vacation in the U.S. 

Thank you for your excellent organization and expertise. Your detail  knowledge of pre booked tours such as hop on hop off was a huge advantage, we saw so much more of New York, Los Angeles and San Francisco. 

Shopping at Woodbury was fantastic. Thank you for telling us about this centre. We got some top brands at bargain prices.

One of your best suggestion was that of hiring a car in Los Angeles. Transport became a breeze and very effective for easy and quick sightseeing. It also made life very easy because our resort was some distance away from the city of Los Angeles. The drive of 570 km from Los Angeles to San Francisco was incredible, again your idea, that was great, the views were great , we wouldn't have thought of driving in North America, a truly memorable experience.

You were very attentive during our discussions and patiently answered our questions, hence you tailored our vacation according to our needs.

The studio tours were incredible, just what Hollywood fans want. Thank you for prebooking, saved us lots of time and the anxiety of worrying about carrying lots of dollars.

Shirley, Avrishka and I are very grateful to you Sunhera and Onestop Travel and Tours for making our American tour a very successful and worthwhile one. Looking forward to doing more trips via you and Onestop.

You are an asset to the travel industry I am sure you are going to make thousands of happy travelers in future.

Kind Regards,
Ramnarayan Family

Sunerah US 4 Sunerah US 3

 



 Hi Nisha,

Just got back from the trip J I had such an amazing time! Enjoyed every second! The flights and accommodation were perfect…especially the upgrade in Bangkok!Thanks so much for all your help and accommodating me regarding the change of plans.  I am definitely recommending you to all my friends and familyJ

Regards,
Merissa Deonarain

Merissa Deonarain01 Merissa Deonarain 03 Merissa Deonarain 02

 

Hi! Mbuso, how are u keeping? I am well, I really enjoyed the holidays in India. The flight was good, the meals excellent. Rwanda airways did a good job. Although the journey is  a bit tiring and the waiting at the airport boring. It’s well worth your money, the low cost airline compared to Emirates. I would certainly recommend this route and airline. Very hospitable staff and caring. Please let me know if u have the special in June or July same 6 months same route. Regards
 Mr. Govender
thank u once again for recommending.

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